Workflow Automation (n8n & Make)
TICS automates repetitive business processes using n8n and Make, connecting applications, eliminating manual handoffs, and accelerating operations without the cost of custom integration development.
Overview
TICS helps businesses eliminate the manual, repetitive work that consumes team capacity and introduces human error by building reliable workflow automations on n8n and Make (formerly Integromat). These low-code automation platforms can connect thousands of applications through pre-built integrations and custom HTTP nodes, making them ideal for rapidly automating processes that span multiple cloud tools, databases, and communication platforms without the lead time and cost of traditional bespoke integration development.
The TICS automation practice begins with a process discovery session to map the current workflow, identify all systems involved, document data transformation requirements, and quantify the business impact of automation in terms of time saved, error reduction, and process acceleration. This analysis drives a prioritised automation backlog, ensuring the highest-value use cases are delivered first and early wins build momentum for broader automation programmes.
TICS designs automations that are resilient in production: every workflow includes structured error handling with automatic retry logic for transient failures, dead-letter queuing for permanently failed records, alerting via email or messaging platforms, and execution logging for audit and debugging purposes. Where workflows handle sensitive data, TICS applies appropriate encryption, credential management via n8n credentials store or Make connections, and access controls to ensure compliance with data governance requirements.
Key Capabilities
n8n workflow design and deployment for complex, multi-step business process automation
Make scenario design for cloud-native SaaS application integration and data synchronisation
Webhook-based trigger design for real-time event-driven automation across connected systems
Error handling, retry logic, dead-letter queue management, and alerting for production reliability
Process discovery workshops to identify automation opportunities and quantify ROI
Technology Stack
Use Cases
Real-world scenarios where this service delivers impact
Lead-to-CRM Enrichment and Routing Automation
A B2B software company's sales development team spent two hours daily manually enriching inbound leads from their website form with company data and routing them to the correct regional sales queue in HubSpot. TICS built an n8n automation that triggers on form submission, enriches lead data via Clearbit, scores the lead against an ICP model, creates and routes the HubSpot contact with full enrichment data, and sends a Slack notification to the assigned SDR, reducing lead response time from four hours to under three minutes.
Invoice Approval and Accounting Sync Workflow
A professional services firm with 80 staff was processing supplier invoices through a combination of email approvals, spreadsheet tracking, and manual Xero data entry, creating a month-end reconciliation burden of 20+ hours. TICS built a Make automation that routes invoice PDFs through a structured approval workflow via email with one-click approve/reject actions, extracts key fields using document processing, creates the bill in Xero upon approval, and archives the invoice in Google Drive, reducing month-end reconciliation to under two hours.
E-Commerce Order Fulfilment Automation
A direct-to-consumer brand selling across Shopify and two wholesale channels needed to synchronise orders into their 3PL warehouse management system, update inventory levels across all channels, and trigger customer shipment notifications without manual intervention. TICS built an n8n automation handling the complete order fulfilment loop — from multi-channel order ingestion to 3PL submission, inventory decrement, and branded notification delivery — processing 2,000 daily orders with a 99.95% success rate and eliminating four hours of daily manual warehouse coordination.
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